Return & Refund Policy

RETURN & REFUND POLICY

There is a specific order points that we follow:

At The Meds Hub, we are committed to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help.

Returns Policy

Eligibility for Returns

  • Prescription Medications: Due to regulatory and safety concerns, prescription medications are not eligible for return or exchange.
  • Over-the-Counter (OTC) Products: OTC products may be returned within 30 days of the purchase date, provided they are unopened, unused, and in their original packaging.
  • Non-Pharmaceutical Products: Items such as medical supplies and personal care products can be returned within 30 days if they are unopened and in their original condition.

Non-Returnable Items

  • Opened or used products.
  • Products that are not in their original condition and packaging.
  • Any item not accompanied by proof of purchase.

How to Return an Item

  1. Contact Us:
    • Before returning an item, please contact our Customer Service team at order@themedshub.com to obtain a Return Merchandise Authorization (RMA) number.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Prepare Your Return:
    • Pack the item(s) securely in the original packaging, including all accessories, documentation, and proof of purchase.
    • write the RMA number on the outside of the package.
  3. Shipping:
    • Ship the return package to the address provided by our Customer Service team.
    • We recommend using a trackable shipping method. The Meds Hub is not responsible for lost or damaged items during return shipping.

Refunds

Refund Process

  • Once we receive your returned item(s), our team will inspect the product(s) and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to the original method of payment.
  • You will receive a confirmation email once the refund has been issued.

Refund Exceptions

  • Shipping and handling charges are non-refundable, except in cases where we have made an error with your order.
  • If you received a defective or damaged item, please contact us immediately for a replacement or refund.

Exchanges

  • Exchanges are subject to the same conditions as returns.
  • To exchange an item, follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our Returns and Refunds policy, please contact us:

  • Email: order@themedshub.com